Help & support
Write to us any time: hello@cheekyburrow.app — please mention your device and app version (shown at the bottom of Settings). In the game, Settings → Help → Report a problem sends us what we need to fix a bug, without personal data.
Playing
- How do I dig? Tap or drag over soil cells to mark them. Your hamsters dig them out one by one; hard rock needs a better tool from the Workshop.
- Why doesn't my room level up? Tap the room: its panel shows a checklist of what it needs, with a tip for each item. A small frown means something it needs went missing.
- Hamsters are stuck in a tube? Too many use the same route. Tap the stuck hamster to wiggle it free, then build a second route or upgrade the tube.
- What happens while I'm away? The burrow keeps going: crops grow, rooms produce and hamsters nap. Nothing is lost for being away.
Friends
- I can't see friends. Friends are for players 13 and over who agreed to them. In child mode the game stays private.
- How do I add a friend? In Friends → Add a friend type their code or scan their QR code. A link like
cheekyburrow.app/f/…opens the same screen. - Someone I don't know added me. Remove them in Friends and change your friend code there.
Purchases
- Restore purchases: Settings → Purchases → Restore purchases (same Apple ID / Google account).
- Refunds are handled by Apple (reportaproblem.apple.com) or Google Play (order history).
Your burrow & data
- New phone? Turn on cloud save (not in child mode). On the old phone open Settings → Cloud save, show a link code and enter it on the new phone within 10 minutes. Purchases come back with Restore purchases.